CORONAVIRUS UPDATE

CORONAVIRUS UPDATE

In light of the current Coronavirus (COVID-19) pandemic we would like to share with you some information about our operations during the next few months. The health, safety and wellbeing of all of our clients and staff is of a paramount importance to us and as such we have taken strict measures to ensure the Portman Stone is a sanitary area in that staff and clients can feel safe.

Opening Hours

Until otherwise updated our staff will be in the office from 09:00 – 16:30 Monday to Thursday, 09:00 – 16:00 on Friday and closed on Saturday. This is of course subject to change so keep an eye on our opening hours on google or give us a call.

The Showroom

The only showroom visits permitted will be by appointment and on strict conditions and certain circumstances.All jobs will be completed with as little physical contact with customers as possible. This decision was not taken lightly but we see no other way to protect our staff and follow the guidelines of the government during this outbreak.

Current Jobs and New Enquiries

Unless we are asked to shut down by the government we will endeavour to complete every job and continue to take on new work. With the possibility of further restrictions, critical jobs could and will be prioritised.

Home Visits

All of our staff will maintain the highest possible level of hygiene when visiting clients’ homes. Our team regularly have their temperatures checked and are also asked to wear protective gear such as masks and gloves to minimise any chance to contracting the virus or spreading germs. They will disinfect and clean any surface they have worked around once the job is complete, leaving your home in a perfect, germ free condition.

Minimising Contact

We will endeavour to do as much business via minimum contact as possible. Clients can use our online quotation system to receive an accurate price for their worktops via email (just be sure to include as much detail as possible in the initial enquiry). Furthermore, upon request we can post samples to your door with no contact so you can continue any projects while following the government request of social distancing. Alternatively, samples can be picked up from our front gate if arranged prior to collection.

Staff

All staff will be asked to self-isolate unless they are 100% confident that they are safe to work.

We will be following all government advice as and when it is released, meaning everything is subject to change. Stay safe and follow the government advice and together we will overcome COVID-19.

Kind regards,
The Portman Stone Team

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